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FAQs & Tutorials
NEMR runs on a pre-bill cycle which might make your first month’s bill higher than normal. Depending on your date of install, your bill will be pro-rated from the date of install, plus the following month’s charges. You will see it normalize the following month.
To pay your bill online click Quick Pay at the top of this page. Enter either your email address or your account number and zip code. Need help? Call during business hours. 660-874-4111
Download the E-Bill Mobile app from you phones app store. Enter your NEMR account user name and password. If you don't have a username and password, call the office to setup an e-statement account.
How to Register Your Web Account by Invoice
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Click on the "My Account" link at the top of the page.
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Below the login screen, click the link that says "Don't Have an Account? Register Here."
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You will be directed to the registration page where you can register using your invoice.
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Locate your most recent invoice—you’ll need the invoice number and the amount due (found at the top right corner of your bill).
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Enter your invoice number and the amount due as prompted.
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On the next screen, provide your email address.
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Create a password, then re-enter it for confirmation.
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Select and answer a security question.
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Click "Register" to complete the process.
How to Enroll in Paperless Billing
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Click on the "My Account" link at the top of the page.
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Log in to your NEMR web account.
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Select the Settings button on the dashboard.
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Go to the General tab in the Manage Your Settings screen.
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Select the Web bill only option.
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Click Change Preference to confirm the change.
- The screen will say, "You are currently signed up to only receive web bills."
How to Enroll in Auto Pay
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Log in to your web account.
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Go to the "Auto Pay" tab.
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Select "New Credit Card" or "New Bank Account."
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Enter your payment information.
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Click "Add New Credit Card" or "Add New Bank Account" once your information is entered.
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Click the green "Continue" button on the bottom right-hand side of the screen.
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Review all terms and conditions and double-check your entered information.
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Check the box that says "I agree to the Terms & Conditions."
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Click the green "Enroll in Autopayment" button to complete the setup.
This document will help you setup IMAP Incoming and Outgoing Server Settings.
Androids and iPhones differ in location of mail accounts. However, this guide will assist you in setting up your smart phone with IMAP Incoming and Outgoing server settings.
You should receive a daily email from e-Scout that lists the emails determined to be spam. Further, you can go to https://e-scout.nemr.net/ and log in with your email address and password to view the spam emails.
If you are streaming NEMR TV- Please use the following instructions:
Use the guides below to set up your Amazon Fire TV or Roku TV.
You can also use the MyTV-Mobile Streaming guide to set up streaming on your Android or iOS devices.
Not sure if you have traditional NEMR TV or streaming NEMR TV? Call our office and we will let you know!
If you have traditional non-streaming NEMR TV with a Set Top Box, please follow these instructions to program your NEMR Remote.
- Press the TV button on the remote
- Press and Hold the Setup button on the remote until the TV button flashes twice
- Enter 991 on the remote
- Press the power button
- Press the Ch+ repeatedly until the TV shuts off
- Press the Setup button on the remote until the TV button flashes twice.
- Press the power button on the remote (TV should turn back on)
- Press the STB button on the remote
- Press and hold the Setup button until the STB button flashes twice
- Enter 995 on the remote
- Press the Power button
- Press the TV button
- Press and hold the setup button until the STB button flashes twice
- Press the STB button
Not sure if you have traditional NEMR TV or streaming NEMR TV? Call our office and we will let you know!
Begin by registering your phone number on the Do Not Call Registry.
You can add a feature that we offer called Selective Call Rejection if the number delivers on Caller ID. However, if this is a "fictitious" number or a computer-generated call that is assigning the main number to multiple lines, it may or may not work 100%. If you are getting "unknown" on Caller ID, we have an option called Anonymous Call Rejection. These features might help, but robocallers seem to be able to get around some of these features since they are most often computer-generated calls assigning one main number to the outgoing call or even a fictitious number to make it look like the call is coming from a local number.
During election cycles, we see these calls increase. Both features I've mentioned are free of charge. You can call 660-874-4111 to discuss this further or to add the features to your telephone line.
- Why is my Wi-Fi being slow?
- Check out this video to see what you can do to resolve slow Wi-Fi.
- Video
- I can not get on the internet. What should I do?
- There are a few trouble shooting steps you can perform yourself before needing to place a phone call. First, try restarting your desktop or laptop. Many times simply rebooting your computer will resolve common issues. Next, if you have a router from NEMR in your home/business, try unplugging it from the AC Power, wait 15 seconds, and then reconnect it to AC Power. Please wait at least 60 seconds for the router to restart and connect to the internet.
- Video
- How do I set up a streaming device?
- Connecting your streaming device to an HDMI port on the back of your TV. Most TVs come with multiple HDMI ports (HDMI 1, HDMI 2, HDMI 3, etc.). Remember which port you’re plugged into.
Plugin streaming device’s USB power cable/power adapter into the wall.
Turn your TV on and switch the input source to the HDMI port that the streaming device is plugged into. With the streaming device remote, follow the prompts displayed on your TV. - Roku Video
- Amazon Firestick Video
- Connecting your streaming device to an HDMI port on the back of your TV. Most TVs come with multiple HDMI ports (HDMI 1, HDMI 2, HDMI 3, etc.). Remember which port you’re plugged into.