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FAQs & Tutorials

Why is my first bill high?

How do I pay online?

How do I set up the E-Bill mobile app?

How do I set up an e-statement account?

Click on the link that says "My Account" at the top of this page. Below the login screen, there is a link that says "Don't Have an Account? Register Here" Click this link. This will allow you to register by invoice. Your invoice number can be found at the top right-hand corner of your bill. Enter your invoice number as well as the amount due. Make sure you are using your MOST RECENT invoice. This will take you to a similar screen but with new questions. It will ask you for your email address. Then it will have you come up with a password. And then type it again for confirmation. After that, you will have to answer a security question. Once that is done, click "Register." This will create your web account!

How do I sign up for Auto-Pay?

Log In to your web account. Then the directions go from there...
Go to the "Auto Pay" Tab
Select " New Credit Card" or "New Bank Account"
Enter your information
Once your information is entered, select "Add New Credit Card" or "Add New Bank Account"
Then, click the green "Continue" button on the bottom right-hand side of the screen.
Read through all of the terms and conditions. Make sure your information is entered correctly.
Check the box that says "I agree to the Terms & Conditions"
Then select the green "Enroll in Autopayment"

How do I update my email software settings?

How do I set up email on my Smartphone?

Why is my WiFi Slow?

I can not get on the internet. What should I do?

There are a few trouble shooting steps you can perform yourself before needing to place a phone call. First, try restarting your desktop or laptop. Many times simply rebooting your computer will resolve common issues. Next, if you have a router from NEMR in your home/business, try unplugging it from the AC Power, wait 15 seconds, and then reconnect it to AC Power. Please wait at least 60 seconds for the router to restart and connect to the internet.

Video

How do I set up the NEMR Smart Home app?

How do I set up a streaming device?

Here are some basic instructions for setting up a device.
Connecting your streaming device to an HDMI port on the back of your TV. Most TVs come with multiple HDMI ports (HDMI 1, HDMI 2, HDMI 3, etc.). Remember which port you’re plugged into.
Plugin streaming device’s USB power cable/power adapter into the wall.
Turn your TV on and switch the input source to the HDMI port that the streaming device is plugged into.
With the streaming device remote, follow the prompts displayed on your TV.
You should be good to go!